Lost & Found Policy:
In line with local regulations, all found items are kept in secure storage until claimed, or for a period of three months, whichever is longer. After the three month period all unclaimed non- valuable items will be discarded. Valuable items will be handed over to the local authorities after a period of six months.
General:
Arrival and Departure Policy
Check-in Time: 4:00 pm
Check-out Time: 12:00 pm
Cancellation Policy
Cancel 48 Hours Prior to arrival to avoid penalty of full cost of stay.
Non-Smoking Policy: In the event that a guest smokes within a hotel guest room, the hotel reserves the right to charge a AED500 (Deep Cleaning Fee) to the room occupant.
Internet Fees:
All guests get free standard Wi-Fi in-room
Pet Policy:
Pets are not allowed
All guests must register with reception and present original, valid identification at check-in, such as a passport or one of the following:
Emirates ID for UAE nationals and UAE residents
National ID for GCC country residents
UAE Labor Card
Driver’s license for UAE nationals only
Minimum Age to Register: 18 years
Damage Policy:
The Hotel reserves the right to charge guests the cost of rectifying damage or soiling, caused by accidental, deliberate, negligent or reckless act of the guest to the Hotel’s property or structure.
Safe Deposit Box:
Guests are encouraged to keep their valuables in the in-room safe. The Hotel shall not be liable for the loss of money or other personal valuables during your stay.